Received: from porthcothan.cloudabove.com by porthcothan.cloudabove.com with LMTP id YFgGCg+UJmT+4jgA/OZT2g (envelope-from ) for ; Fri, 31 Mar 2023 09:04:31 +0100 Received: from smtp06-fra-sp3.mta.salesforce.com ([85.222.158.197]:16439) by porthcothan.cloudabove.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96) (envelope-from ) id 1pi9k5-00Fez4-1Y for hannah@amazinganimals.co.uk; Fri, 31 Mar 2023 09:04:31 +0100 Received: from [10.212.196.131] ([10.212.196.131:44086] helo=eu33-app1-40-fra.ops.sfdc.net) by mx4-fra-sp3.mta.salesforce.com (envelope-from ) (ecelerity 4.4.0.19839 r(msys-ecelerity:tags/4.4.0.0^0)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:fra;2:fra-sp3;3:eu33;4:prod/CN=eu33-app1-40-fra.ops.sfdc.net") id 25/F9-04750-6E396246; Fri, 31 Mar 2023 08:03:50 +0000 Return-Path: From: "Network Rearrangment" To: Subject: IS227819 Date: Fri, 31 Mar 2023 09:03:50 +0100 Message-ID: MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_00DF_01D96D3E.A28B5320" X-Mailer: Microsoft Outlook 14.0 Thread-Index: AQCPcgjhIag3uBMRF5tyTNwypnFSIw== This is a multipart message in MIME format. ------=_NextPart_000_00DF_01D96D3E.A28B5320 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hi Hannah Thank you so much for taking my call just now, it was lovely to chat to = you. I=92ve just spoken with one of my colleagues to query your enquiry and = he=92s advised that this isn=92t something that we can help with directly. As you=92re looking at making the extension your main line, your = provider will need to amend this for you on their side =96 this is known as a =91cease = and re-provide=92 order. If they need guidance or help as to how to do this, = they can contact our Service Management Centre (SMC team) who will be able to help directly. I=92m so sorry that this isn=92t something we can help with directly but = rest assured, your provider just needs to place an order to have the line = changed and we=92ll be able to look into this for you from there. I hope this is all sorted for you soon. Best Wishes Em Em Gorman Infrastructure Solutions Customer Service Wellbeing Champion & Inclusion Ally Openreach Web: openreach.co.uk We build and maintain the digital network that enables more than 600 providers to deliver broadband to homes, hospitals, schools and = businesses large and small. Our engineers work in every community, every day, = because we believe everyone deserves decent and reliable broadband.=20 This email contains Openreach information, which may be privileged or confidential. It's meant only for the individual(s) or entity named = above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. We monitor our email system and may record your emails. Openreach Limited Registered Office: Kelvin House, 123 Judd Street, London WC1H 9NP Registered in England and Wales no. 10690039 =20 =20 ------=_NextPart_000_00DF_01D96D3E.A28B5320 Content-Type: text/html; boundary="----=_Part_11291_1403920096.1680249830605"; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hi Hannah

Thank you so much for taking my = call just now, it was lovely to chat to you. I’ve just spoken with = one of my colleagues to query your enquiry and he’s advised that = this isn’t something that we can help with = directly.

As you’re looking at = making the extension your main line, your provider will need to amend = this for you on their side – this is known as a ‘cease and = re-provide’ order. If they need guidance or help as to how to do = this, they can contact our Service Management Centre (SMC team) who will = be able to help directly.

I’m so sorry that this = isn’t something we can help with directly but rest assured, your = provider just needs to place an order to have the line changed and = we’ll be able to look into this for you from = there.

I hope this is all sorted for = you soon.

Best Wishes

Em

Em Gorman
Infrastructure Solutions Customer Service
Wellbeing Champion & Inclusion Ally
Openreach
Web: openreach.co.uk
We build and maintain the digital network that = enables more than 600 providers to deliver broadband to homes, = hospitals, schools and businesses large and small. Our engineers work in = every community, every day, because we believe everyone deserves decent = and reliable broadband.
This email contains Openreach = information, which may be privileged or = confidential. It's meant only for the individual(s) or entity named = above. If you're not the intended recipient, note that disclosing, = copying, distributing or using this information is prohibited. If = you've received this email in error, please let me know immediately = on the email address above. We monitor our email system and may record = your emails.

Openreach Limited
Registered Office: Kelvin House, 123 Judd Street, = London WC1H 9NP
Registered in England and Wales no. = 10690039

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